Retail Support

The success of our stores is very much driven by the partners who run them and the teams they build around them, they are supported by our retail support team who help with all the activity behind the scenes.

Key information

Our central support teams provide expertise, advice and support to our partners, enabling them to manage and grow their businesses effectively. Each provides its own unique challenges and opportunities.

Regional Retail Performance

In this team we directly support our partners to help improve the operational effectiveness of every aspect of a store; retail, optical and hearing. This guidance is also replicated for our domiciliary field partners. Developing business plans, sharing best practice and providing one-to-one support, we help them promote great customer service and increase their market share.


Our two teams – one dealing specifically with frames, the other with contact lenses – ensure we offer the highest quality product range. They work closely with major manufacturers, designers and suppliers to give our customers great choice at affordable prices.

Contact Centre

Dealing with stores and customers direct via email, post and over the phone, we’ve ranked among the Top 50 Call Centres for Customer Service for four years running. We support the full Specsavers product range in the UK and Internationally and handle queries about our Lensmail, DVLA and Hearcare services too.

Store Retail Recruitment

From Optical Assistants to Store Managers, each store handles its own recruitment. To search our list of current store vacancies, go to the apply now page. Alternatively, if you want to find more about what each role involves, go to the stores section of the explore careers page.

Application process

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Your first step is to apply for the Support Office position you want

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After an initial pre-screen, those meeting the role requirements will have a telephone interview

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Next is an interview / assessment, and you may be asked to complete an online questionnaire and other assessments in advance

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The next step is either a 2nd stage interview or an assessment centre

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After 2nd stage interviews/assessment centres, we will make decisions and offers to successful candidates

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We also share feedback to all candidates on the interview process, including the outcome of any assessments you've completed

Latest vacancies

  • Head of Delivery

    Head of Delivery – Store Development Would you like to join an innovative organisation that is experiencing exceptional year on year growth by increasing their market and product service offerings? How about a business that has a £2b...

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