Job details feature

Key information

  • Location: South East
  • Contract type: Permanent
  • Job Family: Store Opportunities
  • Job category: Customer Service
  • Full or part-time: Full time
  • Apply by: 30/07/2018
Meet our people

Trainee Hearcare Assistant - HORSHAM

Role summary

HORSHAM HEARCARE 

FULL TIME TO INCLUDE WEEKEND WORKIING

YOU WILL BE BASED IN HORSHAM, BUT WILL BE REQUIRED TO TRAVEL TO HAYWARDS HEATH, CRAWLEY, EAST GRINSTEAD, HORLEY AND BURGESS HILL OCCASIONALLY

In addition to basic clerical work, you will be required to organise the audiologists work load, deal with customer complaints and be able to search information on numerous databases.  You will be required to book and reschedule appointments over the phone and face to face.  We’ll also be looking for an organised approach, and a good standard of education in written English and Mathematics.

We can teach you everything you need to know about hearing aids, how to clean and look after them, diagnosis of simple faults, and basic repairs, for example cleaning, changing wax guards and tubing on hearing aids.  Good eye sight is a requirement.  You will need to give good clear advice to customers on how to look after and clean their hearing aids.  You will be required to complete and post orders, receive and check deliveries, and maintain Hear care accessories and aids displays.   

This role requires patience, initiative and an excellent eye for detail.  You’ll need to be a natural when it comes to customer care – articulate, good with people and always happy to help.

We strive for the highest clinical standards – and believe that the customer should be at the heart of everything we do.

Platinum Employer

This store is an accredited Platinum Employer, which means you can expect an exceptional employee experience every single day you work here. The Platinum Employer Scheme is part of our drive to become a famous place to work and stores with this accreditation have been verified on five key employer standards – Recruitment, Performance Management and Reward, Talent Management, Learning and Development and Employee Engagement.

This vacancy will close once we have filled all available assessment places. We therefore highly recommend early applications.