Job details feature

Key information

  • Location: Yorkshire
  • Contract type: Permanent
  • Job Family: Store Opportunities
  • Job category: Customer Service
  • Full or part-time: Full time
  • Apply by: 11/04/2019
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Call Centre Team Leader - Crystal Peaks Shopping Centre, Sheffield

Role summary

Location: Crystal Peaks Shopping Centre, Sheffield, South Yorkshire

Salary: Competitive basic dependent on experience

Working hours: Full time to include regular weekend work

Experience level: You must have previous experience within optics for this role

Join our team in Crystal Peaks, as an Opticians Call Centre Team Manager, and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers – a home where your previous optical expertise will be truly valued and where you’ll be given the opportunity to thrive. With a business that’s constantly expanding, both in the UK and abroad, the opportunities to expand your knowledge base and develop a career have never looked better. 

As a Call Centre Team Leader you’ll ensure the smooth running of our Call Centre Team of 4 staff members. Our Call Centre Team are crucial to our business as they make sure every customer gets a great experience before or after they come into our store and it’ll be your job to oversee that our best service is provided. In addition to running the team you’ll also be responsible for invoicing, handling feedback from our customers and ordering.

You will assist in the operation of the store to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.

Please note that this is a full time role which will include regular weekend work and previous optical experience is required for this position. Administration experience would be beneficial but is not essential.

This store is an accredited Platinum Employer, which means you can expect an exceptional employee experience every single day you work here. The Platinum Employer Scheme is part of our drive to become a famous place to work. Stores with this accreditation have been verified on five key employer standards: Recruitment, Performance Management and Reward, Talent Management, Learning and Development and Employee Engagement.

For more information or to apply, please contact Sophie Ayland at Specsavers Recruitment Services on 01566 770 129 or