Job details feature

Key information

  • Location: South East
  • Contract type: Permanent
  • Job Family: Store Opportunities
  • Job category: Customer Service
  • Full or part-time: Full time
  • Apply by: 25/03/2019
Meet our people

Trainee Hearcare Assistant - MARGATE

Role summary




Let our training take you further

In addition to basic clerical work, you will be required to organise the audiologists work load, deal with customer complaints and be able to search information on numerous databases.  You will be required to book and reschedule appointments over the phone and face to face.  We’ll also be looking for an organised approach, and a good standard of education in written English and Mathematics.

We can teach you everything you need to know about hearing aids, how to clean and look after them, diagnosis of simple faults, and basic repairs, for example cleaning, changing wax guards and tubing on hearing aids.  Good eye sight is a requirement.  You will need to give good clear advice to customers on how to look after and clean their hearing aids.  You will be required to complete and post orders, receive and check deliveries, and maintain Hear care accessories and aids displays.   

This role requires patience, initiative and an excellent eye for detail.  You’ll need to be a natural when it comes to customer care – articulate, good with people and always happy to help.

Our specially developed training will make sure you have the knowledge and skills to do the job – so previous experience isn’t essential. More important is your ability to work as part of a team and deal with customers. We’re looking for a polite, helpful approach and plenty of enthusiasm. If you’re ready to learn we’ll help you go far.

Kick start your career:

We’re passionate about developing our team at Specsavers.  If you’re keen to upskill and move forward with us, the opportunities are endless.

About Specsavers Hearcare:

Specsavers Hearcare is a business that’s based on high clinical standards and a belief that the customer should be at the heart of everything we do. We recognise that our people are critical to our past and future success – so we do everything we can to make sure they get the experience and career they’re looking for: from outstanding training and a personal development plan, to excellent benefits and unstinting support. The business has nearly 450 stores – and is still growing. We want you to be part of this outstanding success story.

Platinum Employer

This store is an accredited Platinum Employer, which means you can expect an exceptional employee experience every single day you work here. The Platinum Employer Scheme is part of our drive to become a famous place to work and stores with this accreditation have been verified on five key employer standards – Recruitment, Performance Management and Reward, Talent Management, Learning and Development and Employee Engagement.

This vacancy will close once we have filled all available assessment places. We therefore highly recommend early applications.