Job details feature

Key information

  • Location: South West
  • Contract type: Fixed Term Contract
  • Job Family: Apprenticeship Opportunities
  • Job category: Customer Service Apprenticeship
  • Full or part-time: Full time
  • Apply by: 08/04/2019
Meet our people

Customer Service Apprenticeship - POOLE

Role summary

Customer Service Apprenticeship - POOLE SPECSAVERS

FULL TIME TO INCLUDE WEEKEND WORKING

Become an Apprentice in our store and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Another way of learning:

Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner.

Why choose an Apprenticeship?

  • Earn a salary (c. £187.50 per week)
  • Gain valuable work experience in a full-time role
  • Receive comprehensive and structured training, supported by a qualified assessor
  • Deliver high-quality service in an innovative retail environment
  • Become part of a team working towards a common goal
  • Be entitled to paid holidays

 

And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come...

Who is this Apprenticeship for?

  • Recent school/college leavers OR those looking for a new challenge
  • Individuals with both GSCE Maths and English at Grade D/3 or above, or an equivalent level qualification
  • Individuals who have lived in the EU for 3 years or more, with the right to work in the UK

 

We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area.  It’s important that you are a great listener and communicator – as that’s what excellent service is all about.  You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

What does the role involve?

  • Giving customers top-notch advice
  • Giving customers a warm welcome
  • Dealing with orders
  • Dealing with payments
  • Delivering high quality products and service

What’s next?

Ready to grab your future with both hands? Then kickstart your career with a company that will support you to be the best you can be.

Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on 01566 771888.

Platinum Employer

This store is an accredited Platinum Employer, which means you can expect an exceptional employee experience every single day you work here. The Platinum Employer Scheme is part of our drive to become a famous place to work and stores with this accreditation have been verified on five key employer standards – Recruitment, Performance Management and Reward, Talent Management, Learning and Development and Employee Engagement.

This vacancy will close once we have filled all available assessment places. We therefore highly recommend early applications.