Job details feature

Key information

  • Location: South West
  • Contract type: Permanent
  • Job Family: Store Opportunities
  • Job category: Administration Roles
  • Full or part-time: Full time
  • Apply by: 12/08/2019
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Customer Communications Assistant - Winton

Role summary

Location: Winton, Bournemouth

Salary: Competitive dependent on experience

Working hours: Full-time, Monday to Friday

Experience level: Previous experience working in an in-bound call centre

Specsavers in Winton are opening a new call centre to deal with in-bound calls and are looking to build a team to help deal with all customer queries.

The ideal candidate will come from a call centre background, dealing with customer queries and complaints, as well has helping customers to book in an appointment to see one of our highly trained Optometrists or Audiologists.

Role summary:

  • Respond positively to customer enquiries and direct them to the appropriate department.
  • Respond positively to and resolve customer complaints.
  • Advise customers of the most convenient appointment times for them.
  • Customers receive a positive and friendly approach to excite them about their planned visit.
  • Customers are advised of the current promotions and any relevant contact lens or product information.
  • Customers details are requested in an empathetic manner.
  • Customers are advised their glasses are ready or delayed as appropriate.
  • Customers receive a reminder call / text.
  • Customer details are recorded accurately.
  • Appointment management disciplines are maintained.
  • The Director / Manager is made aware of days and times where appointments are at capacity and days and times when appointment demand is weak.
  • Participate in creating a positive team spirit within the store.
  • Participate in creating a positive impression of Specsavers at every opportunity.

What will success look like in the role?

  • Customers have their calls answered in a prompt, clear and friendly manner, and their needs are satisfied.
  • Appointment bookings are managed so that maximum numbers of customers are seen.
  • Your role is a vital contributor to team effectiveness and a culture of continued learning is in place.

For more information or to apply, please contact Jack Dorrian on 01566771886 or email jack.dorrian@specsavers.com