Partner Spotlight - Emily Anne Frost

Posted in Partnership on April 11, 2017
Author: Sam Reed

What was your background before joining Specsavers?
Before joining Specsavers I studied for a Biology degree at Swansea University for 3 years and managed to obtain a first class honours degree when I graduated. Afterwards I moved back home to Monmouth and whilst working at a local coffee shop I noticed that there was a position for an optical assistant at the Monmouth branch of Specsavers. I applied and was lucky enough to get the job. 

In a nutshell, what do you do?
I do a range of jobs within branch, my main role now being the stores retail director, manager and dispensing optician. This means I carry out a range of jobs within my normal working day from checking off children's dispenses as a dispensing optician or writing the next rotas as manager of the branch.
Every day brings different jobs which need to be completed. 

What does your typical day look like?
As mentioned my daily jobs change on a regular basis depending on what needs to be completed that day. No two days are ever the same which makes the job very enjoyable as you never know what is around the corner. In this job role you are never bored!

What makes you most proud of your time at Specsavers so far?
I am very proud of working for Specsavers due to it being a business that everyone has heard of and many people use. The support and possibilities in store are also endless, everyone I have met whilst training for this job are eager to help you and all your staff in store when required. 

How have you developed?
The course opportunities available through Specsavers have allowed me to develop skills in many different fields as I have progressed to this role. I started off training through Specsavers to be a dispensing optician which allowed me to focus on my dispensing knowledge and capabilities to help a range of customers. When I started moving into my managerial role I took the ILM 3 Certificate course which helped me learn how to mange a team and get the best results by motivating and engaging other people. I also entered other courses such as 'HTV's got talent' which allowed me to focus more on a specific area of the business and witness the impact you can have on the business itself.

What do you love about your job? what is a challenge?
I love the fact that it is different every day I come to work due to the roles which need to be carried out as retail director, manager and dispensing optician. I love being able to give other people the opportunities which I have had and encourage them to grow within their role at Specsavers. 

The main challenge is knowing that you are the person who staff members watch to see how processes are meant to be carried out and being aware that you must keep staff motivation and engagement high as the team can have a large impact on how well the business grows. Therefore you always need to make sure that you give 100% of your motivation everyday and lead by example in everything that you do.

Describe the Specsavers culture in three words
Grow your own - they help you to grow and develop into the staff member you want to be from the beginning of your Specsavers journey. 

What advice would you give someone looking to join Specsavers?
If you don't take the opportunity Specsavers offer you then you could be missing out on a very interesting, professional and rewarding job.