What was your background before joining Specsavers?
At school I enjoyed studying science and maths and decided I would like to pursue a career in healthcare. Fortunately aged 15 as part of a work experience programme I was placed at Specsavers Pontypridd. I really enjoyed my week in the store and was convinced optics was the right path for me. My week obviously went well as I was offered a Saturday job at the store to start as soon as I was 16 and never looked back.
In a nutshell what do you do?
I am currently an optometrist/director at the Pembroke Dock store. Whilst I still conduct sight tests & eye health examinations five days a week, I am also responsible for the day to day running of the store along with our retail director, Ellie Thomas-Wigley.
What does your typical day look like?
What I enjoy most about my role is that no two days are the same. I will arrive at work for our morning team briefing where we will set the agenda and goals for that day. I then see patients for eye examinations and try to provide the best possible service for them. Working with the public there is always something different and it is great to make a difference where possible to someone's life. Alongside this I will also be helping to ensure the store is running smoothly, through providing support & guidance to the shop floor team and completing other back office tasks.
What makes you most proud of your time at Specsavers so far?
I am most proud of my journey, which the company have supported me along. Having started as a shy 15 year old on work experience to becoming a partner with my own practice at 28 is something I will always be proud of.
How have you developed?
I have developed as a person through dealing with the public on a daily basis. This greatly increased my confidence and ability to deal with people. Specsavers afforded me great support during my clinical training and helped build on the knowledge I acquired whilst studying for my degree. In addition, I have really developed as a leader, having initially never felt it was a characteristic I held. Specsavers supported me through ILM accredited management training and then through the fantastic pathway programme to give me a great foundation to be able to run my own business.
What do you love about your job? What is a challenge?
I love being able to make a difference to people’s lives. Whether that is through helping someone see more clearly with a set of spectacles or helping team members develop by providing them with the same opportunities that have been afforded to me. The biggest challenge? Time. I could do with a few extra hours in the day!
Describe the Specsavers culture in three words?
Passionate. Professional. Customer-focused. That's four I'm sorry!
What advice would you give someone looking to join Specsavers?
Go for it. Specsavers are a great company to work for. There are so many opportunities to develop and further your career, whilst working in enthusiastic, caring and customer focused teams.