Optical Assistant to Domiciliary Partner - Charlotte McGimpsey's career journey
Meet Charlotte McGimpsey - Domiciliary Partner
for Specsavers Healthcall
What was your background before joining Specsavers?
Before joining Specsavers Healthcall I was an original Healthcall employee. I started my optical career with Asda in 2000, joined Healthcall in 2009 then Specsavers in 2013 I never dreamt I could progress this far.
Launching the domiciliary optical service with Specsavers Healthcall in November 2013, our business has moved from strength to strength and is very successful within our catchment area. Seeing growth and using every opportunity to provide a first class service to housebound patients.
In a nutshell, what do you do?
I lead the commercial side of the business with the ultimate aim of providing the very best in optical domiciliary customer service, working in collaboration with my optical partner I have the responsibility for the day to day running of the business, ensuring its long term growth and success. Whilst leading the commercial side I use my dispensing and organisational skills to engender a culture of quality, performance and world class service.
Delivering a great service with hands on approach, providing the organisation and direction required in a busy domiciliary environment.
What does your typical day look like?
There is no typical day in our roles, ever day is different. That's why I like the role so much.
What makes you most proud of your time at Specsavers so far?
My proudest moment and most satisfying professional achievement for me was becoming a partner for Specsavers in 2013. I've never looked back. It's a busy role but it's one I thoroughly enjoy.
Driving our business in our selected area is demanding, there's always competition hot on our heels, regular meetings with care home managers, shouting about our success to family members, talking to residents in the community and making sure everyone hears about the amazing service we provide to the housebound.
What clinical advances have you seen lately?
In my honest opinion I think we make a real difference to someone's eye health at every visit we do. These people are housebound and rely mainly on their eyes to have quality of life, giving a person their vision back is rewarding and makes a real difference to their day to day existence. Referring patients with eye conditions and making sure they have every available resource, means they can receive exactly what they can should they be able to visit a store.
All our teams are fully qualified and trained, this is ongoing with the use of our online learning portal and our amazing support staff.
What is the most satisfying professional achievement for you?
I have developed massively from beginning my career as an optical assistant to becoming a director. I have learnt new skills like HR, PR, compliance and getting the best out of our teams.
What do you love about your job? What is a challenge?
I love making a difference to people's lives. It's that simple. Challenges are leading a team, learning how to get the best out of them and make them as passionate about their roles as we are.
Describe the Specsavers culture in three words
What advice would you give someone looking to join Specsavers?
Grab it with both hands, enjoy the company, the support and the satisfaction of being part of a leading brand.