Working in Specsavers Finance Shared Service Centre (FSSC)
A day in the life in of our Finance Shared
Service Centre (FSSC) with Jane Martin
What was your background before joining Specsavers?
For the past 18 years I was employed originally by NatWest and then HP who had the contract for the process of clearing cheques through banking. I was involved in the detection & prevention of cheque fraud and dealing with customer accounts who were about to be targeted by cheque fraud. I was a SME (subject matter expert) in process clearing within the banking sector & involved in the introduction & implementation of Lean process for HP.
In a nutshell, what do you do?
My current role involves dealing with directors for escalation of banking reviews for reasons of either missing takings, banking differences or general improvements within areas where they or the business could be potentially at risk to loss or fraud.
What does your typical day look like?
Compile figures for the morning market huddles, support other teams to resolve issues that have come to light the previous day. Support Financial Risk team in the preparation of up & coming health checks into stores. Ongoing support to directors to monitor improvements within their business.
What makes you most proud of your time at Specsavers so far?
Positive feedback from directors in bringing to light various issues including staff thefts & improvements of daily variances. Building relationships with both financial risk team and directors to improve Specsavers reputation.
How have you developed?
This is a little hard, as I am still learning the internal infrastructure of the business and development can not be rushed. I have put a few new procedures in place with the Sales Accounting team to escalate missing takings to compliance sooner. Have already established a point of contact with the directors for them to feel confident to liaise when required.
What do you love about your job? What is a challenge?
Resolving missing/theft within the stores, general overall improvements with stores checking their daily variances & being a point of contact for directors & financial risk. A challenge at the moment would be not knowing which departments do what & which system do I use for what.
Describe the Specsavers culture in three words
WELCOMING, CREDITABLE & OPEN-MINDED
What advice would you give someone looking to join Specsavers?
Research the history and background of Specsavers including up to date news. Be broad minded as the Specsavers way may not be your current way and adapting to the work/life balance approach does take a little getting used too (for the better though). Be yourself as Specsavers are very cultivated and visionary and finally research LinkedIn for staff feedback.