Achieving my goals to become an Audiologist Partner

Posted in Audiology on June 01, 2017
Author: Sam Reed

Meet Rachael Poulton - Hearing Aid Audiologist, here she tells you about her career goals with Specsavers 

What was your background before joining Specsavers?
My background before Specsavers was actually dental nursing and family rearing! I married at 19 and had 4 children in 5 years then joined Specsavers for some sanity when my youngest was one. I joined as a part time Hearing Care Assistant.

In a nutshell what do you do? & What does your typical day look like?
I'm now a hearing aid audiologist and I am undertaking training to become a Partner on Pathway. A typical day includes a multitude of different roles - the councilor, the technician, the teacher and the problem solver. On average I will see between 10-14 people a day, some for service calls on existing aids and some for new tests and fittings. 

What makes you most proud of your time at Specsavers so far?
I am most proud of achieving a distinction in my Hearing Aid Audiology degree which I did as combined distance, work based and classroom based learning with Aston University in 2013. 

How have you developed?
As well as developing my knowledge of computer systems and all things audiology, my professional network has grown massively and I have made some life long friends. My self-confidence has soared since joining Specsavers - I used to struggle to read out loud at school and now I will happily deliver training to 20+ members of staff without thinking twice. What's more, I actually enjoy doing it!

What do you love about your job? What is a challenge?
The thing I love most about my job is the customer focused ethos. Whatever is best for the individual is the right thing to do and individuals vary massively so the variety of work we get to carry out is fantastic. 

The biggest challenge is by far not following the customers home - you end up wanting to help them set up their TVs or go and check they are getting on ok - it can be difficult to leave work at work! 

Describe the Specsavers culture in three words?
The specsavers culture in three words...that's a challenge! I'd have to choose 'Customer, support, values'. That's a bit sneaky because both meanings of the word 'value' applies. 

What advice would you give someone looking to join Specsavers?
The advice I would give someone wanting to join Specsavers would be: Be as honest and transparent as you can be - whatever your personal goals are, Specsavers will help you achieve them but you have to let them know. 

Working with a highly trained and dedicated team of audiologists and hearing aid dispensers, you’ll have all the support you need to excel in your role. Our Hearcare Partner in Development (PID) programme is open again due to continued growth enabling talented audiologists to own their own business. If you would like to explore further or for an initial conversation please contact Laura Davey, Executive Recruitment Manager on laura.davey@specsavers.com or 07796 705273.

Click here to read stories from current Hearcare Partners and their career journeys with Specsavers