What makes Specsavers Contact Centre a great place to work?
Bradley Ireland shares his top tips
for Contact Centre career progression
What was your background before joining Specsavers?
Before joining Specsavers, I worked in a variety of different jobs. I have always predominantly worked within the customer service sector in retail, bars and restaurants etc.
In a nutshell, what do you do?
Essentially my role is to provide excellent service to our customers, mainly the customers who use our Lensmail Direct Debit service. As well as supporting my colleagues and dealing with escalations as support for our Helpdesk.
What does your typical day look like?
A typical day for me doesn’t exist! Every day is totally different. Although I am mainly communicating with our customers or stores, each day the channel of communication can be different, for example, by phone or email etc.
What makes you most proud of your time at Specsavers so far?
I have really grown here at Specsavers, not only in my career but I have become a much more confident person. The people here are fantastic and have been a constant support for the many years I’ve been here.
How have you developed?
My career has developed much further then I could imagine here at Specsavers. The support I have received has really helped me grow and find my passion. I now have the chance to take part in great training and development opportunities to help me further my career within Learning and Development, a team I am very passionate about joining in the future.
What do you love about your job? What is a challenge?
I do really enjoy my job; it’s great to meet so many new people from all different walks of life. Sometimes, especially during busy periods, it can be difficult to get the right balance of work and fun, but as soon as you get used to that, you really get to see what a great place to work this is.
Describe the Specsavers culture in three words
Fun, diverse and interesting.
What advice would you give someone looking to join Specsavers?
Enjoy it, have fun and don’t be afraid to stand out!