Running my own hearcare business with Specsavers - Natalie's story

Posted in Audiology on June 08, 2017
Author: Sam Reed

What was your background before joining Specsavers?
Specsavers was my first job since finishing my A-levels , at the time I wasn’t quite sure what I wanted to do career wise and really wanted to travel. So, I took a receptionist job at Specsavers Kingston to help me save money so I could travel. After several months I had saved enough money to join my friends in Greece for a couple of months. However at this time I had really started to enjoy working at Specsavers and didn’t want to resign. So I had a conversation with my director, who kindly agreed that I could take a sabbatical for a few months and return to my position upon my return, which I did!  

In a nutshell what do you do?
I am currently the hearcare business manager and hearing aid dispenser at Specsavers Kingston. For 4 days per week I run an audiology clinic and the remaining day is used for my administrative tasks, as I am also responsible for the day to day running of the hub and 10 spokes along with the support  of our retail partner and optical partner.

What does your typical day look like?
There is no such thing as a typical day, each patient has different requirements and needs. I will start my day at 9am and finish at around 5.30pm, what happens in between will vary from clinical testing, counselling, driving the business, developing the team to various admin duties.       

What makes you most proud of your time at specsavers so far?
To have the opportunity to build a career as a hearing aid dispenser. This would not of been possible without the training and development, support and funding from Specsavers and my directors. 

How have you developed?
I started my career with Specsavers nearly 20 years ago, initially working as a full time receptionist/optical assistant, which lead to a supervisor position then on to clinical manager. After several years as clinical manager and some exposure to hearcare I discovered I had a passion for hearing aid technology. After a discussion with my directors they agreed to fund my studies for a degree in hearing aid dispensing at De Montfort University. I qualified as a hearing aid dispenser in 2015 and also took on the role as hearcare business manager. Throughout this journey I completed various online learning modules, management courses and eventually ILM. I have also recently qualified in microsuction at Aston university and now I am delighted to be continuing my journey through pathway, to aspire to become a hearcare partner.

What do you love about your job? what is a challenge?
I find my job very rewarding being able to help improve a patients hearing and making a difference to their lives is very fulfilling. I love the variety each day brings and how it challenges me, no day is the same. The main challenge for me is time management, I often wish there were more hours to the day but don't we all? 

Describe the specsavers culture in three words.         
Honest, professional and passionate.

What advice would you give someone looking to join Specsavers?
If you are looking for variety, excellent career prospects, continual personal development , stability and the opportunity to work with great people then Specsavers is for you, go for it!!     

Working with a highly trained and dedicated team of audiologists and hearing aid dispensers, you’ll have all the support you need to excel in your role. Our Hearcare Partner in Development (PID) programme is open again due to continued growth enabling talented audiologists to own their own business. If you would like to explore further or for an initial conversation please contact Laura Davey, Executive Recruitment Manager on or 07796 705273.

Click here to read stories from current Hearcare Partners and their career journeys with Specsavers