Training to become a Hearcare Partner to run my own business - Nasim's story
Meet Nasim Jalal who joined Specsavers as a graduate but is now training to become a Hearcare Partner and run his own business...
What was your background before joining Specsavers?
From the age of 16 beside my full-time study I was also working for Burger King at Birmingham City Centre and over my two-year stay with the fast food restaurant I was progressing through the ranks and training to become shift manager. Although I was satisfied with my progress, I always wanted to pursue a career in healthcare; this was coupled with my ability to have good grades in Maths, Biology and Physics in school and college.
One of the challenges I faced in college was to decide which profession to pursue as a healthcare profession. As a result, I decided to work as a volunteer in a local hospital. This was for the first time I saw an audiology department and had the chance to meet Audiologists. This gave me the opportunity to have insight into the audiology world and how this profession makes a difference to people’s lives which convinced me to pursue a career in audiology. After graduating from college, I joined Bristol university to start my BSc in Audiology.
In a nutshell what do you do?
I am currently an Audiologist/HAD with Specsavers Ipswich. Whist I am conducting the hearing test, programming the hearing aids and providing counselling for patients with hearing loss, I am also involved in training and mentoring of student audiologists. Currently I am undertaking Pathway which will lead me to eventually run my own business and become a Hearing Partner.
What does your typical day look like?
I will be covering different stores/spokes during the week; this gives me the opportunity to meet different staff and directors. Morning briefing will focus on the day ahead and how we drive our hearcare efficiently and effectively. Bilateral support and guidance will be discussed and agreed on action plan. I then will focus on my own clinic, performing hearing assessments, provision of hearing aids and counselling for patients with hearing loss.
We strive on customer feedback and gather feedback via face to face and phone. The flexibility we have as a department allows us to mould our service around our patient’s needs. This allows us to provide best patient centred approach care for our service users. So the main focus of our day is how we can help our customers and what we can do as a team to go beyond their expectations.
What makes you most proud of your time at Specsavers so far?
As a new graduate it was a big decision as to where and which company I would be working with. After my first interview with Specsavers, I felt welcomed and the structure for career progression convinced me to join Specsavers. I have been working with Specsavers for just under three years, during this time I have been introduced to numerous courses i.e. ILM etc to develop my skills and now Pathway. Throughout this journey, support has been available for me with open arms and now I am looking forward to becoming a partner with them.
I am also proud to be part of a company that focuses on customer care and patients come first.
How have you developed?
One of the regions that I was lacking knowledge and experience in was how I was dealing/communicating with my work colleagues and customers (in particular at the beginning as a new graduate). My introduction to ILM courses has allowed me to gain knowledge and the support/feedback from store that has allowed me develop as a person so I could deal/communicate with my work colleagues and customers more effectively and efficiently. Acquiring skills through ILM and now Pathway has provided me with a platform to become a great leader and run my own store in the near future.
What do you love about your job? What is a challenge?
One of the main reasons that I became an audiologist was the ability to make a difference to people’s lives. Specsavers provides me with the platform and right resources to provide best possible care for my patient’s and make a difference to their lives (it gives me the drive and determination to do more for our patients). Time is the biggest challenge, particularly when dealing with NHS patients.
Describe the Specsavers culture in three words?
Patient centred approach, competitive and passionate.
What advice would you give someone looking to join Specsavers?
If you are looking for career progression and enthusiastic, caring and customer focused teams - then this is the right company for you to work with.
We are holding a discovery assessment day for this programme on 20th July in London. The day will provide a fantastic opportunity for you to find out more about the reality of being a Hearcare Director. There will be a presentation from the Hearcare Leadership team and a Q&A session with current Partners. If business ownership is something you are thinking about, apply today to be considered…
To apply, please send your CV to Laura.Davey@specsavers.com or for more information you call Laura on 07796 705273.
Closing date for applications: 10th July 2017.