What was your background before joining Specsavers?
Simply put - I was at Secondary school with not a clue as to which career I would like to explore. Following a work experience placement during Secondary School I worked at my local
Specsavers store at the weekends and during holidays. I thoroughly enjoyed this time and experience, without a doubt it helped me grasp and develop many of the skills I have today. I quickly decided that Optics is a very interesting and rewarding field, which I would like a career in.
In a nutshell, what do you do?
I am a Customer Service Partner with Specsavers Healthcall - the home visiting service of Specsavers. I am responsible for the running of my business, including recruitment, training and development of staff, ensuring excellent levels of customer service for our patients and also the “bread and butter” – dispensing and fitting spectacles for our patients.
What does your typical day look like?
No two days are the same. I guess my “typical day” would be traveling with an optometrist to see patients in either their own home or a care home. As well as assisting the optometrist in their job to conduct eye examinations I am responsible for advising patients which frames and lenses would suit their needs and preferences best. This means taking into account the patient’s lifestyle and hobbies, this is the most rewarding aspect of my job - being able to make a difference and improve people’s quality of life.
What makes you most proud of your time at Specsavers so far?
Being able to make a difference to people’s quality of life on a daily basis!
How have you developed?
I have developed my skills and knowledge over the years. With the support and training from Specsavers I qualified as a dispensing optician, managed two practices and I am now a customer service partner. Its not always been easy, but definitely worth it!
What do you love about your job? What is a challenge?
I love seeing the difference I can make to peoples lives, taking into account their hobbies and interests, offering suggestions and dispensing solutions to visual challenges they encounter. This is sometimes also a challenge too, but gets you to think outside the box!
Describe the Specsavers culture in three words
Dedication, Value, Innovation
What advice would you give someone looking to join Specsavers?
Working for Specsavers is like being part of a huge family; there are so many talented people within the company to offer support and advice - it’s a great company to work for. I would definitely encourage looking into the opportunities and career paths available!