Help our store staff staff develop their career at Specsavers

Posted in Support Office on August 02, 2017
Author: Sam Reed

Meet Laura Roberds, Apprentice Performance

Manager who is currently looking for some new

team members 

Tell us a little bit about your role and your journey with Specsavers so far?
I have worked for Specsavers for the last eight years. I started off as a Regional Development Manager, delivering training to staff in store, supporting store Partners to up-skill their teams. I then took up a role in store for three years and to develop a team to the high Specsavers award standard as well as increasing my optical knowledge. I joined the Apprenticeship team in 2014 and qualified as an Assessor. I support young people to develop in an industry that I love and as an Apprentice Performance Manager support Assessors to be the best that they can.

What makes Specsavers a great place to work?
Working at Specsavers is like working in a massive family of like minded people who are passionate about our business and are always ready to help - everyone is focused on the customers. Development is a key focus and there are lots of career opportunities available depending on your career direction. We work and play hard with lots of opportunities to have fun.

I understand you have a vacancy in your team at the moment, what is the role about?
The Apprentice Assessor role, in essence, is about helping to develop careers, teaching, coaching and assessing staff in store – the best thing about it is seeing them grow and develop. You need to develop relationships at all levels and market the apprenticeship programme across your regions to ultimately increase those looking to grow their careers.

What top 5 skills do you think this person will need?
The first skill would be to coach, teach and develop others – we are looking for great Assessors who recognise the importance of providing a balanced training structure. To do this you need to be a great communicator with the ability to influence to get the best outcome. As this role is home-based you need to manage your time effectively to ensure your targets are met and ensure all apprentice records are accurate.

What qualities do you look for in a candidate?
To be flexible to accommodate the needs of the business and others, to be resilient but drive to deliver an outstanding service. Clear independence and initiative to work on your own and above all to have a passion for developing others.

Describe your management style
My style is about working to inspire and motivate others, to achieve goals and be able to influence changes. I try to provide direction and empower others whilst providing support and guidance when it's needed. I encourage new ideas and enjoy consulting with the team frequently and stimulate independent thinking.

Why should someone join your team?
We are a small close knit team which is constantly growing. Everyone is encouraged to support each other and share their ideas. We value those light bulb moments which can become reality – adding value where it counts.

And finally, are there any exciting plans coming up that potential applicants may want to know?
Yes, there are - we are launching some fantastic new apprenticeships this autumn within Customer Service and Retail to widen our current portfolio and programmes. The team will have the opportunity to develop and support apprentices through a range of different qualifications giving more variety to the role and the business. We will also be making changes in the way we deliver apprenticeships and supporting apprentices to prepare for an end point assessment.

Sound like the role for you? Click here to find out more about the opportunities we have available in this team