Specsavers have supported me through my finance qualifications

Posted in Support Office on September 29, 2017
Author: Sam Reed

Meet Ella Everett - Accounts Payable Manager

What was your background before joining Specsavers?
My previous work before joining Specsavers was customer service based being a supervisor in a financial services call centre. I moved to the Specsavers Contact Centre as a team leader managing a query resolution team. When the finance function expanded I was able to be part of shaping a new query handling team within Accounts Payable by transferring my previous skills from the contact centre and developing my knowledge in finance. I moved to team leader within the Finance Shared Service Centre (FSSC) and since then I’ve been promoted within the department to Accounts Payable Manager, I’ve been with the company nearly ten years now.

In a nutshell, what do you do?
My role is to support a number of teams within the Account Payable function of the FSSC, making sure my teams have what they need to be able to process invoices across the Specsavers Group and pay employee expenses quickly and accurately.

What does your typical day look like?
My day starts with “morning market” meetings with each of the teams looking at what work we have in and what we need to do to achieve our SLA’s. We also discuss successes and challenges we’re experiencing within the department. After this it’s all hands to the pump to ensure all payments are raised and checked in time for the daily submissions to the bank so our suppliers get paid. In the afternoons I’ll spend time looking at different project work being implemented within my area, looking for improvements the teams can make and learning about new tasks we can incorporate into our roles.

What makes you most proud of your time at Specsavers so far?
In the time I’ve worked at Specsavers I’ve seen many individuals come into the company and it’s been my job to help support and develop them in their roles and into future roles. Seeing people I’ve worked with progress to senior administrators, team leaders and team managers makes me feel really proud and it’s great to be able to be part of their journey. The work ethic of the people working at Specsavers is something special and makes me proud and happy to be part of the overall team, the culture is very inclusive and it’s great to be around people who want to put the effort in to make things the best they can be.

How have you developed?
I’ve learnt a huge amount both from academic study and job shadowing and mentoring. As a team leader I was coached by team managers to develop my people management skills and was supported to study and qualify through ILM so I have a recognised qualification in people management to support my experience. I’ve also studied and qualified as a Lean Six Sigma Green Belt which has taught me new techniques in how to streamline and improve processes. I’m about to start studying for a new qualification in Global Business Services. I think I’ve learnt most from on the job experiences, getting to know other areas across the business which has built up my knowledge and confidence over the years.

What do you love about your job? What is a challenge?
I love that there are always new options to look at whether that be new skills within your current job or new roles being created it’s never boring. The flip side of this is that things can change very quickly sometimes and there’s little time to plan round things which can be a challenge, it’s definitely a fast paced environment.

Describe the Specsavers culture in three words
Supportive, Evolving and Fun.

What advice would you give someone looking to join Specsavers?
If you’re motivated and enjoy a changing environment then Specsavers is a great place to work and develop, there’s lots of opportunities to learn new skills and the company is a supportive family you really feel a part of.

Check out what opportunities we currently have in our Finance Shared Service Centre here.