Optical Assistants: Customer focus in a frontline role

Posted on February 05, 2018
Author: Lifeatspecsavers

At Specsavers, the focus is on providing customers with the best level of
service in a welcoming and up-to-date store environment.

Our Optical Assistants play a key role in the smooth running of the business; greeting customers and ensuring all their needs are met, whilst maintaining
the high standards of customer care Specsavers is renowned for.

They also frequently get the chance to go above and beyond for customers,
as we offer staff numerous specialist training opportunities to help them
advise customers with specific needs. For example, the majority of our stores are now Dementia Friendly, with employees completing an exclusive training programme designed to provide additional support for customers with the debilitating condition.

On top of learning extra skills, Optical Assistants are also trained to provide excellent style advice for customers and soon become experts at picking out the best frames to suit every face shape. If you’re someone with a passion for offering style guidance or helping others rediscover their confidence, you’ll find you have every opportunity to flex those unique customer service skills in this role.  

Specsavers is about more than just selling glasses, hearing aids and contact lenses… it’s also about changing lives for the better. Our lively, vibrant working environment puts our retail teams at the heart of this process, giving them the chance to see the effects of their hard work in the smiles of customers leaving a store.

You could become part of the caring and dynamic spirit of Specsavers by simply discovering a bit more about life as an Optical Assistant and giving us a call about roles near you.

Talk to our in-house recruitment team today to find out how working for Specsavers could offer you the chance to grow in 2018.

You can contact Specsavers Recruitment Services by calling the team on 01566 771888 or emailing uk.recruitment@specsavers.com