A Passion to Help Others

Posted on February 08, 2018
Author: Lifeatspecsavers

People love people – people, like Jasmine, who have a passion to treat others as they would like to be treated themselves.

Jasmine Davis, 19, is an Optical Assistant in our busy Scunthorpe store. She began her career at Specsavers as an Apprentice and is now studying hard to complete her
Certificate 3 (optical) qualification.

As well as spending her time working at Specsavers, Jasmine is also busy learning to drive.

It was on one of her recent driving lessons that Jasmine’s passion for helping others really came to the fore. Whilst making careful progress driving around the streets of Scunthorpe, Jasmine caught sight of an elderly gentleman as he fell and hit his head on the concrete cobblestones below.

Immediately slamming on the brakes, she stopped the lesson - keen to get out and help the old man in any way she could.

As she went to kneel down beside the gentleman, she realised she knew him. It was one of her customers; a lovely elderly gentleman who Jasmine recalled suffered from severe dementia - she’d dispensed his glasses only a few weeks earlier.

He was in a pretty bad state, but Jasmine stayed with him and kept him calm until the ambulance arrived. She even managed to remember his name and used it to try and strike a spark of recognition in order to put him at ease.

After ensuring the gentleman was in the safe hands of the ambulance crew, Jasmine went to work to begin her shift. Later that same afternoon, the gentleman - now all bandaged up - came into the store, guided by a neighbour. The neighbour said that the old gent had lost his glasses in some kind of accident and was now struggling to see without them.

The elderly gentleman couldn’t remember anything about the accident, even when Jasmine gently reminded him of what had happened. He was in a bad way and clearly needed a family member to help him home, but there were no contact numbers on his file and he couldn’t remember his daughter’s name.

With all the patience in the world, Jasmine sat him down, held his hand and managed to coax from him the name of a granddaughter. His family could finally be contacted and informed of what had happened.

Speaking about the incident, Jasmine said, ‘I cried when he went home, because he still looked so vulnerable. I cried because we were able to help him a little bit and at least make sure he got his new glasses.’

Jasmine regularly sees the elderly gentleman around town and she always makes sure to wave and say hello. He hardly knows anyone in the world any more, but he feels as if he knows Jasmine – he just doesn’t quite know why. He always smiles back anyway.

He has never forgotten quite how meeting Jasmine made him feel.

At Specsavers, we’re always ensuring our systems are effective, highly disciplined and efficient. With our business model and more than 2,000 partners worldwide, we understand the need to deliver the core components of great optical service. However, amidst the efficient processes, we always remind ourselves of this simple fact: people don’t fall in love with a logo, green or otherwise. People love people – people, like Jasmine, who have a passion to treat others as they would like to be treated themselves.

In trying to decide why she stopped to help that old gentleman in his time of need, Jasmine related it to her own family: ‘When I saw that he needed help, I knew I had to do what I could…A member of my family has dementia and I know that if they had a fall, I would want to know that someone was around to make sure they were okay.’

Jasmine – 19 years old – still learning about optics – still learning about driving. Nothing to learn about compassion and love.

If you see some of Jasmine in yourself, talk to our in-house recruitment team today to find out how working for Specsavers could offer you the chance to really take time to care for your local community.

You can contact Specsavers Recruitment Services by calling the team on 01566 771888 or emailing uk.recruitment@specsavers.com.

Alternatively, take a look at some of our existing vacancies for talented and passionate Optical Assistants here.