Business accreditation milestone for Talbot Green Specsavers
The externally-ratified initiative is to be rolled out across more than 800 stores nationwide. It was designed by employee engagement specialist, Korn Ferry Hay Group, to support the recruitment and retention of high-calibre employees.
Stores are assessed in five key people management areas, including recruitment and induction, performance management and reward, and learning and development.
Hannah Davies, store director at Talbot Green, says: ‘It’s important to us that all of our team members feel valued and appreciated at work. The process of us gaining Platinum Employer status was built around this philosophy and has strengthened our team approach in-store.’
The Talbot Green store is committed to its staff development, from floor staff to management. Optical assistants are supported to become licensed dispensing opticians and team leaders are encouraged to start a learning and management pathway, which leads to them becoming a qualified store director.
‘By creating and following this system we have been able to not only ensure the best possible working environment for our team, but also maintain our high standards of customer service and care,’ Ms Davies adds.
Dawn McIntyre, HR Director for UK/ROI Specsavers explains the primary focus of the scheme has always been to deliver an exceptional employee experience consistently for all of Specsavers 18,000 people.
She says: ‘Platinum Employer is intended to give each Specsavers store owner guidelines and support them in achieving best practice - making Specsavers a truly great place to work.’