Discover Domiciliary with Specsavers Home Visits
September 06, 2018
Ever wondered what life is really like as a
We have too, so we joined Specsavers’ Domiciliary Optometrist Zetun Arif and Dispenser Charlotte McGimpsey for a day to experience the role for ourselves and capture it all for our short documentary, ‘A Day in the Life of a Domiciliary Optometrist’.
So, what exactly makes domiciliary such an engaging career choice?
Zetun and Charlotte have been enjoying domiciliary work for over five years and they still feel challenged and engaged every day. Having both worked in store they explained that while it was enjoyable, they have found working in domiciliary to be more varied. Working with Specsavers Home Visits presents them with a whole new way of working and a true sense of professional freedom where they never know what each day will hold. Charlotte told us, “There's no boredom and we see a diverse range of people who are all so happy to see us – and we do a really good job,” Zetun added, “Domiciliary is so varied and doesn't feel commonplace or routine. It's really interesting and the varying situations and pathology makes you think outside the box as an optician.”
As an optometrist, Zetun is clinically minded with a curiosity for pathology and a drive to keep learning. Due to the demographic of her patients she is always encountering interesting and complex eye conditions such as Glaucoma, Cataracts and Macular Degeneration, and she is continuously developing as a clinician. She explained, “I’ve found that I’m always seeing new conditions, so I'm always learning. Sometimes I have to open my textbooks because some of the conditions can be quite obscure and it's really interesting. I'm carrying on with my CET too, which is specific to the type of patients I see and it really helps me help my patients.”
Helping people is at the core of what Zetun and Charlotte do, combining their passion for optics with the opportunity to make a difference to people’s lives. Often their patients are at a desperate stage where their vision is affecting their safety and quality of life, and by performing a simple sight test they are able to change lives with the gift of clear vision, all while getting to know the interesting people they meet. All of this makes for a career that’s morally rewarding like no other. Charlotte explained, “When you're housebound and you have the inability to get out, you only have two senses really: hearing and seeing. So being able to help people see again – it’s so rewarding for us.”
“In Domiciliary I can truly do what I was trained to do at University, which is to look after the patient,” Zetun told us. Helping people for a living means there is a shift in the focus of your work, with less emphasis on performance and more on the needs of your customers. Zetun explained, “In domiciliary, the patient is the main focus and we’re there to help them. It’s less about targets, conversion rates or the KPI's, and it's more about the service we provide to the customer and what we can do to enhance their vision. It’s why I trained in Optometry – I wanted to make a difference to people's lives.”
On top of all of this, Zetun and Charlotte work Monday to Friday. “I feel like having sociable working hours means I appreciate the role I have a lot more,” Zetun explained, “work is important, but I feel more empowered to do it because I know I've got my weekends free. I enjoy my work because I don't resent my weekend's being taken away from me.” With Specsavers Home Visits, not only do they not work weekends, Zetun and Charlotte also work sociable hours with no late nights and don’t work bank holidays, allowing more time with family, friends, and doing what they enjoy.
To discover more about the varied and rewarding world of domiciliary: